Return Policy
Return Policy
Returns or exchanges are accepted within 30 days of receiving your original purchase. Items returned beyond 30 days will not be eligible for a refund or an exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unwashed, and in the same condition that you received it.
- In the original packaging.
Note: We do not offer refunds for buyer’s remorse or incorrect size selection. Please refer to our size charts available on each product page prior to purchase.
Non-Returnable Items (Final Sale)
The following items cannot be returned or exchanged:
- Sale Items: Any merchandise purchased while on sale or marked down.
- Gift Cards.
- Limited Edition Merchandise.
- Bulk Returns: Transactions containing more than 5 items are considered final sale.
How to Start a Return
Do not send your purchase back to the printing facility. To complete your return, please email us at contact@faithfulcitizensapparel.com with the following:
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First and Last Name
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Order Number
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Shipping Address
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Reason for return/exchange
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Images to support your claim (required for damaged items or misprints).
Damages and Issues
We only replace items if they are defective, damaged, or the wrong item was sent. If you receive a damaged product, please contact us immediately so we can make it right.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 30 days.
Note: Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your total.
Shipping Your Return
To return your product, you should mail it to: Faithful Citizens Apparel & Home Goods, LLC. 476 Old Smizer Mill Rd, Suite #174, Fenton, MO 63026
Return Shipping Costs: You are responsible for paying for your own shipping costs for returning your item. We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Exchanges
We want you to feel confident and comfortable in your armor. Because each item is custom-printed specifically for you, we are unable to offer traditional returns for size changes. However, we are happy to facilitate a one-time exchange to help you get the perfect fit.
For size exchanges, the customer is responsible for return shipping to our St. Louis office, along with a flat-rate reshipping fee of $8.99 to cover the cost of printing and sending your new item.