Faithful Citizens - Return & Exchange Policy

Our mission is to spread the Gospel with high-quality apparel, and we want you to be happy with your order. We're here to help if something isn't right.

30-Day Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with any original tags or packaging.

How to Start a Return or Exchange

The easiest way to start a return or exchange is through our [Link to Your Returns Portal].

You can also email us at contact@faithfulcitizensapparel.com with your Order Number and a brief description of the issue.

Damaged or Incorrect Items

If your order arrives damaged, with a print quality issue, or if you received the wrong item, please let us know right away!

Email us at contact@faithfulcitizensapparel.com with:

1. Your Order Number

2. A photo of the damaged or incorrect item

We will get a replacement sent out to you immediately. No need to mail the damaged item back to us!

Size Exchanges

We know that finding the perfect fit online can be tricky. We provide detailed size charts on every product page to help you make the best choice.

If you still need a different size, we're happy to process a one-time size exchange. Please note:

• Because your item is printed just for you, we require a flat-rate processing & reshipping fee of [$X.XX] for all size exchanges.

• To start a size exchange, please visit our Returns Portal or email us. The item must be in its original, unworn, and unwashed condition.

We do not offer returns or refunds for "buyer's remorse" or if the wrong size was ordered and an exchange is not desired.

Bulk & Group Orders

Planning an order for a group, church, or event? That's amazing! For orders of 10 or more items, we highly recommend you purchase a single sample item first to make sure you're happy with the sizing, color, and design.

Because bulk orders are printed custom just for you, they are considered final sale and are not eligible for returns or exchanges. We're here to help! Please email us at contact@faithfulcitizensapparel.com if you have any questions before placing your group order.

Non-Returnable Items (Final Sale)

The following items cannot be returned or refunded:

• Items on Sale or Marked Down

• Gift Cards

• Worn, washed, or used items

• Bulk orders (as defined above)

Refunds (If Applicable)

If a refund is approved for a damaged or incorrect item, it will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days. Shipping costs are non-refundable.

Shipping Your Return

To return your product, you should mail it to:

Faithful Citizens Apparel & Home Goods, LLC. 
8816 Manchester Rd., Suite #270. Saint Louis MO 63144

You will be responsible for paying for your own shipping costs for returning your item (unless the item was damaged or incorrect). If you are shipping an item over $75, you should consider using a trackable shipping service, as we can't guarantee that we will receive your returned item.